Secret Soirée Terms & Conditions
1. Booking
1.1 Our booking terms form part of our contract with you and are legally binding so please read them carefully.
1.2 The individual who makes the booking will be deemed to be the lead name for the booking.
1.3 The lead name is responsible for ensuring all payments are made in full.
1.4 The lead name is responsible for advising us of any amendments or cancellations.
2. Payment and Fees
2.1 In order to make a booking, you must pay the total price of your ticket and other extras that you have selected as well as the booking fee and e-ticket delivery fee in full.
2.2 By selecting to pay in monthly instalments, you agree to pay the payment plan fee in addition to the total price of your ticket and other extras that you have selected as well as the booking fee and e-ticket delivery fee in full.
2.3 By entering your payment details, you confirm that the payment details belong to you. All credit and debit cardholders are subject to authorisation by the card issuer and validation checks.
2.4 Orders are accepted subject to the payment being received from the card issuer. If the payment does not go through, Enchanted Events reserves the right to cancel your order.
3. Bank Charges
3.1 Enchanted Events cannot be held liable for any additional charges applied by your bank or credit card supplier. These charges are completely out of our control.
4. External website links
4.1 Although we try to ensure high quality and safety when inserting external links, users are advised to adopt a policy of caution before clicking any external web links.
4.2 Enchanted Events cannot guarantee the contents, safety and quality of any external links provided therefore please note that you click on the links at your own risk and Enchanted Events cannot be held liable for any implications or damage caused by clicking any external links mentioned.
5. E-Tickets
5.1 After purchasing your ticket(s), you will be sent an e-ticket via the email you have provided. Each ticket issued has a unique barcode that allows the entry of one person.
5.2 To enter the event, you must be able to show the e-ticket for every person entering. Failure to show your e-ticket on the door will result in refused entry and you will not be eligible for a ticket refund of any kind.
6. Ticket usage
6.1 By buying a ticket to an event held by Enchanted Events you agree that the tickets you buy are for personal use by you and your party only.
7. Ticket allowance
7.1 When booking your tickets, you will see that there is a maximum ticket number that can be ordered (8). If you order more tickets than the maximum stated, Enchanted Events reserves the right to cancel the order without issuing a refund of any kind.
7.2 We have implemented a maximum ticket allowance to give everybody a fairer chance to purchase tickets.
8. Age restrictions
8.1 You must be 18 or over on the date of the event (26.03.22).
8.2 Anybody who buys a ticket/comes to the event who is not 18 or over on the date of the event will be refused entry. You will not be eligible for a ticket refund of any kind.
9. Access
9.1 Only valid ticket holders are eligible to access the events.
9.2 You must access the building via the entrance stated on your ticket.
9.3 You must be at the venue at your allotted time. You are not permitted to enter the venue before the time stated on your ticket. Arriving late may consequence in you/your party missing out on activities or entertainment planned for your group.
9.4 Arriving after 9pm (last entry) may lead to you not being permitted into the building. You will not be eligible for a ticket refund of any kind in the event of late arrival.
9.5 Upon access into the building, a bag-search will be carried out. Not complying with our security team carrying out the search may lead to your removal from the site and you will not be eligible for a ticket refund of any kind.
9.6 You must supply your ticket when asked to by one of our team members. This can be downloaded on your phone or printed.
9.7 If you turn up at the event without a ticket to show, you will immediately be removed from the premises.
10. Failure to Attend the Event
10.1 Failure to attend the event for any reason will not be eligible for a ticket refund of any kind unless the reason is stated in 13.1.
11. Items Banned
11.1 For the safety of all guests, there are items in which you are not permitted to bring to the event.
11.2 These include but are not limited to:
- Alcoholic beverages
- Self-defence devices (pepper spray, brass knuckles)
- Any illegal substance such as marijuana
- Any weapons including knives, guns or ammunition of any kind
- Objects that appear to be weapons of any kind
- Loud noise makers such as megaphones or horns
- Any bag larger than A4 (medical exemptions can be applied however this must be established before the event)
- Laser devices
- Selfie sticks
- Candles
- Medication that is not recognisable or not accompanied by a doctor’s note
- Umbrellas over 1 meter
- Unidentifiable substances
- Any camera larger than a standard disposable or standard polaroid
11.3 If any of these items (or anything that poses risk to our staff and guests or venue) are found in your possession, they will be confiscated by our security team and may not be returned.
12. Smoking
12.1 Smoking is not permitted in any parts of the building including the front porch.
12.2 Anybody found smoking in any part of the building with be instantly removed. You will not be eligible for a ticket refund of any kind.
13. Fire
13.1 In the event of an emergency evacuation, all instructions given by security / operations manager and front desk must be obeyed immediately; they are fully trained in the relevant procedures.
13.2 There are emergency exit instructions on the walls around the building. Please familiarise yourself with these at the beginning of the night.
14. Equipment, Furniture, Decoration
14.1 Great care must be taken by all guests to ensure that all equipment, furniture and decoration are not damaged in any way.
14.2 No building object, furniture, equipment or decoration should be moved.
14.3 If there are any breakages or damage to anything within the building, you are to tell a member of staff immediately.
14.4 Any spillages must be reported to a member of staff immediately.
14.5 Breakages, damages or spillages could result in a fine.
14.6 Any behaviour that poses threat to any equipment, furniture or decoration in the building will result in immediate removal from the premises. You will not be eligible for a ticket refund of any kind.
15. Food & Drink
15.1 No external food and drink are permitted to the site.
15.2 Enchanted Events are not liable to any sickness or complications you receive as a result of the food & drink served.
15.3 Alcohol can be served to guests who are aged 18 or over.
15.4 Guests must show photo ID proving their age in order to be served alcohol.
15.5 Guests who are found drinking excessive alcohol will be removed from the premises immediately. You will not be eligible for a ticket refund of any kind.
15.6 Anybody found to be in possession of a false identification document will be dealt with in the following ways:
· Confiscation of the false ID.
· Immediate removal from the site.
· Will be dealt with by the authorities.
· You will not be eligible for a ticket refund of any kind.
16. Health and Safety
16.1 You must comply at all times with all health and safety requirements of Enchanted Events and Porchester Hall.
16.2 Any behaviour that poses threat to our guests and staff’s health will result in your immediate removal from the premises. You will not be eligible for a ticket refund of any kind.
16.3 Before attending the event, please ensure you are well and are not a danger to anybody’s health and safety. For example, if you have a communicable disease, please do not attend the event. You may be eligible for a refund in this case however this is not guaranteed.
16.4 By agreeing to these terms are conditions, you agree to abide by the UK Government’s Covid-19 guidelines.
16.5 If you are an international guest, you must abide by the UK Government’s rules and guidelines regarding travel. This includes but is not limited to travel bans (please see 13.1) and quarantine periods prior/after entering the UK. If you misjudge the length of your quarantine period resulting in you being unable to attend the event, you will not be eligible for a refund of any kind.
16.6 If any guest or member of staff is made to feel that their safety is in jeopardy due to you or your party, you may be removed from the premises and authorities may be involved. You will not be eligible for a ticket refund of any kind.
17. Special Requests and Medical Problems
17.1 If you have any special requests, you must advise us prior to or during booking. We cannot guarantee that any request will be met.
17.2 If you or any member of your party has any medical problems or disabilities that may require assistance, please advise us prior to booking. If you are diagnosed after you confirm your booking, please advise us as soon as you become aware. If Enchanted Events reasonably feel we are unable to accommodate the particular needs of the person concerned due to health and safety concerns, we reserve the right to decline the booking.
18. Postponement of Event
18.1 In the case that the event cannot go ahead on the planned date (26.03.2022), the event will be postponed.
18.2 Your ticket will be valid for the date that the event has been moved to.
18.3 You are not eligible for a ticket refund of any kind if the event is postponed.
18.4 By accepting these terms & conditions you acknowledge that the event may not go ahead on the planned date due to unforeseen circumstances including but not limited to anything to do with the Covid-19 disease, a national day of mourning, poor weather conditions.
19. Cancellation
19.1 If the event is cancelled (not postponed) by Enchanted Events for any reason you will be eligible for a ticket refund.
20. Refunds
20.1 Enchanted Events reserve the rights to deny all refund requests. Due to the nature of our event, refunds will only be dispersed on a case-by-case basis. Refunds may be given to our international guests if there is a travel ban put in place by the government. All guests MUST abide by the relevant government guidelines when it
comes to quarantine rules etc. If any guests are found to have broken these rules then they will be banned from the event, not refunded and dealt with by authorities. You will NOT be refunded if you are banned from the event. (Either prior or during.)
20.2 If you require a refund, please email
21. Complaints
21.1 If you have any complaints to make prior, during or following the event, please email
21.2 Alternatively, if you have any complaints or problems during the event, you can report this to an Enchanted Events team member.
22. Company address
The Maybank Business Centre, Suite 6, 208 Maybank Road, London, E18 1ET
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Information within these terms & conditions overrides any information given elsewhere.